Try Knewton GMAT prep for free

JOB DETAILS

Go Back Apply for this job online E-mail this job to a friend Let our Job Search Agent help you out Register as a Job Seeker Printer version of the job details
Comcast Cable West Division
Inbound Sales Professionals 30 positions South San Jose

West/CAM26

Sales

Sell Comcast's video, voice, and internet services to new and existing customers. Provide an excellent customer experience by relating well to the customer, articulating the advantages of our company over the competition, thinking and exercising sound judgment, and acting responsibly in the customer's and the company's best interests. Proactively encourage customers to subscribe to our full suite of products to fully experience the value Comcast offers.

Functions & Responsibilities:
Promote, recommend, and sell Comcast products and services based on a logical relationship to the customer's needs and interests.
Articulate the advantages of our company over the competition.
Effectively communicate information during the initial call to minimize the need for future contact and escalation. Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, equipment, policy and procedure, account status, marketing promotions and campaigns, serviceability, and troubleshoot service problems; explaining billing details, posting payments, correcting errors and discrepancies as necessary, preparing work orders for maintenance requests after determining if field visits are required, and ensuring proper follow-up procedures are met.
Handle a high volume of calls covering the full range of customer services in a prompt and professional manner, obtaining all information for transaction resolution.
Effectively meet/exceed all performance expectations including product sell-in, upgrade sales rate, call handling metrics, and quality standards.
Relate with customers by effectively building rapport in a personal and professional manner.
Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment.
Effectively summarize every interaction to prevent repeat calls or cancellations.
Stay informed of current competitive offers and products in order to position company products/services in a confident manner.
Adherence to quality standards, meeting sales and performance goals set by Comcast and local management.

Interested candidates should attend our Comcast Meet & Greet Event:
Wednesday, 08/04/10, 9:00 am - 12:00 pm at the Comcast Call Center, 18665 Madrone Pkwy, Morgan Hill, CA 95037.
Qualified candidates will have a proven sales track record, excellent references, and verifiable work history.

.


Required Skills:
Preferred Skills/Qualifications: AA Degree or above; or equivalent combination of
business sales and marketing certificate program and college course work.
Two to three years of customer service experience with a focus on sales and/or retention.
Ability to operate a computer and type 30 WPM. Must sit or stand for prolonged periods with repetitive hand motions.
Demonstrated ability to Think Customer First, plan and work independently.
Effective listening skills with high level of empathy.
Effective verbal communication skills, including diction, grammar and tone.
Ability to probe and correctly identify customer needs/concerns.
Problem solving ability.
Proven ability in objection handling techniques.
Knowledge of company products, services, marketing campaigns and save offers.
Ability to provide complete customer service, overcome customer objections and retain customers.
Self-motivator, upbeat and with a high energy level.
Strong customer focus, Team player and Strong work ethics.





Job Specs
Job ID #: 96211
Apply Job Online: Click Here
Job Location: CA, Morgan Hill
Job Type: Full Time
Last Modified: 7/30/2010
Go Back Apply for this job online E-mail this job to a friend Let our Job Search Agent help you out Register as a Job Seeker Printer version of the job details